AI Transformation and Applications

Development and Planning

With the rapid advancement of artificial intelligence (AI) technologies, WPG Holdings has actively invested in digital transformation in recent years, gradually building a rich portfolio of digital assets that lay a solid foundation for the deepening of AI applications. In 2024, WPG successfully developed foundational AI tools, such as a generative AI-powered chatbot, serving as an intelligent assistant to support employees’ daily work and enhance both operational efficiency and work quality.

Additionally, the Company launched live-streamed "AI Classroom" sessions to promote practical AI knowledge and tool usage, embedding an "AI DNA" into the corporate culture and strengthening employees’ digital literacy and AI mindset. To further expand the benefits of AI adoption, WPG also partnered with various professional AI organizations to implement systematic AI training programs, aimed at cultivating wellrounded AI talent across the organization.

Looking ahead to 2025, WPG will continue to expand the application of AI technologies in business process optimization. The Company plans to actively explore advanced technologies such as AI Agents to automate and intelligently support business workflows. This initiative will enable management to quickly gain critical insights and make more responsive and sustainable decisions in an increasingly complex and dynamic business environment.

Transformation-Driven Value Creation 

In 2024, the IT Service integrated cloud technologies to further strengthen the Company’s data foundation by developing a data platform based on the concept of Data Insight as a Service (DIaaS). This platform significantly improved data integration efficiency and enhanced the overall quality of decision-making processes. It not only allowed WPG to respond to market shifts with agility but also laid a strong foundation for broader AI adoption. 

Under the core philosophy of “Data is Power,” the IT team actively promoted foundational AI tools to equip employees with AI operational skills. For 2025, WPG plans to leverage AI to further mine high-value data from within the supply chain ecosystem. Applications will include customer service optimization, stocking strategies, inventory management, and warehouse logistics. Through the integration of data and AI, the Company aims to enhance the added value of its distribution services and deliver greater synergistic benefits for both WPG and the broader supply chain ecosystem. 

Business Process as a Service – Micro SaaS

Based on the management philosophy of WPG Holdings, it emphasizes on “business digitization, platform-based business, and business-oriented data,” forms the foundation for the promotion of “ Micro Software as a Service ” (Micro SaaS). Since 2015, WPG has advanced the digitalization of its business processes through the Micro SaaS model. By combining microservice-based information systems with flexible modular design, WPG continues to pursue shared success and mutual growth under the principle of Strive Together, Win Together.

Future Plans

WPG Holdings will continue to emphasize the scalability and flexibility advantages of its Micro SaaS microservices architecture to meet the rapidly evolving needs of both customers and suppliers. At the same time, the Company will work to reduce internal customization requirements, thereby improving overall operational efficiency and steadily advancing its sustainability goals.

Service Philosophy

1. Deconstruct legacy system burdens No longer customize special functions based on individual customer request, but simply deconstruct the complex functions accumulated in the past system history to benefit the future use and help convenient update via the streamlined procedure.

2. Microservices are expandable and highly flexible Microservices mean that various functions in the system are divided into small pieces, which may be added or altered easily and used flexibly. They can be adjusted at any time based on individual requirements from users.

3. Provide user-defined self-service functions It provides users with self-service functions that they can set by themselves, so that users can adjust and set the service functions and contents based on their needs and preferences.

4. Rapid composition of a personalized process according to the user's needs Able to combine various functions rapidly according to user needs to assemble customized processes in line with personal needs.

Data Insight as a Service – DIaaS

➲Return to Sustainability Performance